Testimonials

I will have no hesitation in recommending your business to anyone I know and of course will seek to use you guys again in the future when we are personally able to travel again and explore more of the world.

I think your customer service levels are an absolute benchmark in the industry and you’ve made me smile so much today with this news and the timing is perfect for us.

I wish you and your team a very merry Christmas and a wonderful new year 🙂

Sincerely,

Hi Leah

Just a note to say we very much enjoyed the cruise on the Danube. Please keep in touch about future river cruises in Europe, especially with the same company

Regards

Dear Amber

Thank you so much for the fantastic customer service!

Have a lovely long weekend.

Kind regards

Dear Alan

I have just returned from our fabulous trip yesterday and although a little jet lagged I thought I must pass on to you the success of the itinary. Our travel through from Munich to Vienna was wonderful on the train and the accommodation excellent with close walking to the train station. Vienna is still a beautiful city and we had the opportunity to get cheap seats to the opera which was wonderful. Tickets bought just before the start. Prague accom was excellent but very good for us and perhaps the best quality wise for the journey. Again easy to the train station and easy to manouver around the city from the location. No complaints regarding breakfast al excellent and no need for lunch. One high light was the visit to Spindleruv Mlyn. The contrast moving through the Czech country and the people was fascinating. Very hospitable. The bus went well as did the ski high although I think we were the first Australians they had seen and the accom. was cute clean and sooo friendly with healthy average food. It was a real treat. Skiing was fabulous although lifts didn’t work because of wind one day. But from out Hotel we could ski out and in to the door. We had lots of fun even though very few could speak English and visibility at time low because it was snowing.

Thanks for your organization. We had a wonderful time and will use your service again.

Hello Sally,

Special thanks to you for all your help in achieving an excellent tour in Romania. I am seeing off clients today at Bucharest Airport.

The tour has been a wonderful success, and we have had excellent feedback already from our clients on board.

I thank you most sincerely for:
Sending such an excellent Guide – Mr Marius Serpi (Carpathian Travel Centre). He was perfect for the job – English language top class, with an easy accent to understand. Top class local knowledge and ability to communicate that knowledge, kind and considerate with clients, and an excellent team worker with myself as Tour Leader. I could not have asked for more, and highly commend him.

Helping to resolve the coach issue so quickly and effectively. The second coach was exactly what I wanted, and the Driver – Mr Mihail Similie, was also top quality. Guide and Driver both helped to make the tour such a success with their cheerful, patient and friendly attitude, and ability to work as part of the team with myself and Escort Sarah. I highly commend the quality of coach and the highly skilled Driver from Livio Dario Transport. I am afraid I could not recommend the first coach supplied, and although the Driver was courteous and helpful, his coach driving was not a smooth experience – clients were frightened. I am sure the Driver would have been able to give a better experience with a proper touring coach.

Sally I also thank you both most sincerely for your co-operation with me to implement my tailor made itinerary, to serve the specialist needs of my plant loving clients. The itinerary details, hotels, retaurants etc we planned together worked perfectly, and met my clients usual high expectations.

The tour was such a success, I am keen to repeat it on an even more extensive basis in the near future. I look forward to working with you both again as soon as possible to plan another successful tour in Romania. I will be back to plague you both as soon as possible.

With kindest regards,

Hello Amber,

Wow – that was quick! I can confirm that I have received $80.00 back from Magic Tours.

Thank you so much for your help. You have been absolutely amazing!  You have really gone the extra mile here and your company is lucky to have you.  Your service has always been prompt, friendly yet professional and you have delivered on your promises every time.

If you have an internal recognition scheme, please pass this email along to your manager 🙂

Hello Amber,

Wow – that was quick! I can confirm that I have received $80.00 back from Magic Tours.

Thank you so much for your help. You have been absolutely amazing!  You have really gone the extra mile here and your company is lucky to have you.  Your service has always been prompt, friendly yet professional and you have delivered on your promises every time.

If you have an internal recognition scheme, please pass this email along to your manager 🙂

Hi Leah

We would like to express our sincere thanks to Doris for the great time and streamlined tour we recently experienced with her directions.

Her personal attention and care was very professional and beyond duty, as she specially helped our party member George Gargour overcoming his sickness, seeking local doctor prescription, purchase of medicine and helped our group to accommodate this unforeseen condition and our needs.

Kompas must be proud to have her as tour director, putting Customer satisfaction as her first goal.
In addition Jacobs the coach driver made us always feel safe and secure. Doris & Jacobs make all the difference against the tour plan shortfalls.

Much appreciated from the Aussie group

Hi Amber

I want to thank you for your professionalism. You have gone out of your way to answer every question and have been so prompt with your email replies. Good customer service, like yours, is so hard to find today.

Thank you

Your blood is worth bottling! AMAZING! Thanks heaps!